In November 2003, Fisher’s Law Office, P.A., surveyed 110 randomly selected customers and asked them to evaluate Fisher’s Law Office. Here are the results of the survey:

1.  How did you first become aware of Fisher's Law Office?

             Phone book------------------------------------------------------------   6%
             Sign/Billboard on Highway 41-------------------------------------- 28%
             Referral by friend/family--------------------------------------------- 44%
             Referral by professional (doctor, lawyer or CPA, etc.)--------- 11%
             Internet-----------------------------------------------------------------   3%
             Other-------------------------------------------------------------------- 11%

2.  Why did you decide to use Fisher's Law Office for your legal needs? 

             Recommendation of friend/professional-------------------------- 42%
             Reputation of firm------------------------------------------------------- 3%
             Specialty of firm---------------------------------------------------------- 6%
             Impression in first interview----------------------------------------- 44%
             Staff helpfulness/courtesy------------------------------------------- 19%
             Pricing-------------------------------------------------------------------- 14% 
             Location------------------------------------------------------------------ 14%
             Other--------------------------------------------------------------------- 19%

3.  Which of the following best describes your degree of overall satisfaction
     or dissatisfaction with the services of Fisher's Law Office?

             Very satisfied------------------------------------------------------------ 67%
             Somewhat satisfied---------------------------------------------------- 22%
             Somewhat dissatisfied-------------------------------------------------  3%
             Very dissatisfied---------------------------------------------------------  6%

4.  Why were you satisfied or dissatisfied with Fisher's Law Office?

            Satisfied because of results obtained-------------------------------- 58%
            Satisfied because of timeliness of work------------------------------ 30%
            Satisfied because of price----------------------------------------------- 30%
            Satisfied because of professionalism--------------------------------- 48%
            Satisfied because of courtesy------------------------------------------ 45%
            Other------------------------------------------------------------------------ 12%