In March 2009, Fisher’s Law Office, P.A., surveyed 240 randomly selected customers and asked them to evaluate Fisher’s Law Office. Here are the results of the survey:

1.         How did you get referred to Fisher’s Law Office, P.A.?

Internet-------------------------------------------------------------- 8%
Phone Book---------------------------------------------------------- 3%
Referral by friend/family------------------------------------------ 66%
Referral by professional------------------------------------------ 11%
Other----------------------------------------------------------------- 12%

2.         Why did you decide to use Fisher’s Law Office for your legal needs?

Recommendation of friend/professional---------------------- 44%
Impression in first interview------------------------------------- 31%
Staff helpfulness/courtesy---------------------------------------- 4%
Pricing----------------------------------------------------------------- 4%
Other------------------------------------------------------------------ 17%

3.    Which of the following best describes your degree of overall satisfaction or dissatisfaction with the services of Fisher’s Law Office?

            Very satisfied-------------------------------------------------------- 85%
            Somewhat satisfied------------------------------------------------ 12%
            Somewhat dissatisfied---------------------------------------------- 0%
            Very dissatisfied------------------------------------------------------ 3%

4.    If you are some satisfied or very satisfied with the services performed by Fisher’s Law Office for you, which reason below best describes why?

            Results obtained---------------------------------------------------- 27%
            Timeliness of work-------------------------------------------------- 17%
            Price-------------------------------------------------------------------- 9%
            Professionalism------------------------------------------------------ 26%
            Courtesy--------------------------------------------------------------- 20%
            Other--------------------------------------------------------------------- 1%

5.    If you are somewhat dissatisfied or very dissatisfied with the services performed by Fisher’s Law Office for you, which reason below best describes why?

            Results obtained---------------------------------------------------- 0%
            Timeliness of work-------------------------------------------------- 0%
            Price-------------------------------------------------------------------- 37%
            Professionalism------------------------------------------------------ 13%
            Courtesy--------------------------------------------------------------- 13%
            Other-------------------------------------------------------------------- 37%

6.    Would you recommend or have you recommended Fisher’s Law Office to another person?

            Yes----------------------------------------------------------------------- 94%
            No-------------------------------------------------------------------------- 6%

7.    Would you consider using Fisher’s Law Office in the future?

Yes----------------------------------------------------------------------- 94%
No------------------------------------------------------------------------- 6%

8.    Have you ever visited our web page?

Yes----------------------------------------------------------------------- 23%
No-------------------------------------------------------------------------77%